FAQ / Customer Support Page
Product Effectiveness & Results
Do your products actually work for wrinkles and sagging skin in people over 50 years of age?
Yes—our formulas are specifically developed for mature skin experiencing loss of elasticity, deep wrinkles, sensitivity, dryness, and thinning texture. In clinical testing, the core ingredient, our patented egg stem cell—featured in the Egg Stem Cell BP Set, Egg Stem Cell BP Ampoules, Lenclos EF Elasticity Ampoule, and Snow Gold Ampoule—showed measurable improvements in skin elasticity and wrinkles.
Most importantly, these are the same professional-grade formulas trusted in medispas and cosmetic clinics in Seoul, South Korea, the leading world capital of skincare—now available for daily use at home.
If you’ve tried products that only moisturize but don’t visibly firm, this is where you’ll feel the difference.
How long does it take to see results?
You may notice improved hydration and radiance within the first few days. Most customers begin seeing visible improvements in firmness and smoother-looking wrinkles within 2–4 weeks, with more lifted, resilient skin over 6–8 weeks.
This is not a temporary “quick fix”—it’s a gradual restoration of your skin’s strength and elasticity. That’s why results continue improving the longer you use it. We have customers well into their 80 years of age that are still seeing better skin day after day.
What if it doesn’t work for me?
We understand that trying a new skincare line can feel like a risk—that’s why we offer a 100% full refund within 7 days of order delivery, no questions asked.
Unlike most companies, We will even provide a return shipping label, so there’s nothing to worry about.
You can try it with complete confidence knowing there’s zero risk to you.
Pricing & Value
Why are your products more expensive than others?
Our products are not mass-market skincare—they are professional-grade formulations used in medispas and cosmetic surgery clinics, where performance matters.
We use advanced ingredients like our patented and proven egg stem cell technology and multiple skin growth factors, which are significantly more expensive but specifically target loss of elasticity, deep wrinkles, and thinning skin at the source.
Many customers come to us after spending hundreds on products that didn’t work—our goal is to be the last skincare you need to try.
Ingredients & Technology
What are egg stem cells and how do they benefit my skin?
We have tested every kind of stem cell possible and found that egg stem cell from red junglefowl chicken work best on human skin to help stimulate faster, youthful levels of skin turnover and collagen growth. Egg stem cell is rich in regenerative nutrients and signaling compounds that help support your skin’s natural repair process.
This helps improve elasticity, strengthen the skin barrier, and restore a firmer, smoother appearance—especially for skin affected by aging and hormonal changes, such as menopause.
Think of it as helping your skin behave more like it did when it was younger.
What are skin growth factors and why are they important?
Skin growth factors are proteins that signal your skin to repair and renew itself. As we age, these signals slow down—leading to wrinkles, sagging, and slower recovery.
By applying them topically, you help support your skin’s ability to rebuild firmness, improve texture, and visibly reduce signs of aging over time.
Ingredients Safety & Formulation Standards
Do your products contain parabens or phthalates?
No—our products are formulated without parabens and phthalates. We intentionally avoid these ingredients to ensure our formulas are as safe and supportive as possible for mature, sensitive skin.
You can feel confident knowing what we leave out is just as important as what we put in.
Why do you avoid parabens and phthalates?
Parabens and phthalates are commonly used in cosmetics for preservation and texture, but many customers today prefer to avoid them—especially when focusing on long-term skin health and hormonal balance.
Because our products are designed for women experiencing age-related skin changes, we prioritize cleaner, more mindful formulations that align with those concerns.
Our goal is not just visible results—but peace of mind with every application.
If you don’t use parabens, how do you keep your products stable?
We use alternative, carefully selected preservation systems such as natural herbal extracts and nanoliposomal delivery, which also allows deeper more effective absorption for faster, noticeable results that maintain product safety and freshness without relying on parabens.
These systems are widely used in high-end skincare and professional formulations, allowing us to deliver both performance and safety without compromise.
Are your products considered “clean” skincare?
Yes, and we follow a balanced approach—combining clinical-grade actives with thoughtfully selected ingredients while avoiding commonly questioned additives like parabens and phthalates.
This means you get powerful, visible results with formulas designed to respect your skin and overall well-being.
Do you test your products on animals?
No—we are committed to never testing our products on animals at any stage of development. Sadly, many cosmetic and skincare companies are still testing on animals.
Our products are cruelty-free, meaning they are not tested on animals and are developed with ethical practices in mind.
All of our formulations are created using established, well-researched ingredients and are tested through safe, ethical methods on human skin to ensure both performance and skin compatibility.
We believe skincare should deliver visible transformation without compromise—to your skin or to our values.
Are your ingredients ethically sourced?
We prioritize working with trusted sustainable suppliers who follow strict quality and ethical sourcing standards. Our egg stem cell ingredient is delivered via cultured conditioned media, eliminating the need for continuous egg sourcing while maintaining maximum potency and efficacy.
Every ingredient is carefully selected not only for its effectiveness, but also for how it aligns with our commitment to responsible and thoughtful formulation.
Because true luxury isn’t just about results—it’s about integrity and sustainability.
Safety & Skin Type
Are your products safe for sensitive or mature skin?
Yes. Our formulas are specifically designed for mature skin, which tends to be thinner, drier, and more sensitive. Our products have also been clinically tested and proven to be safe for used on sensitive skin.
They work to nourish and strengthen the skin barrier against sensitivity/skin irritation while improving elasticity, rather than causing unnecessary irritation.
Skin becomes more sensitive with age and these formulas are created with mature skin in mind.
Can I use your products if I’ve had cosmetic procedures?
Yes—our products are commonly used in medispas and cosmetic clinics before and after procedures such as laser facials, microneedling therapy, facelifts, and cosmetic procedures to help maintain results and support the skin’s recovery, elasticity, and radiance after treatments.
They’re ideal for shortening recovery time and extending the results of procedures while keeping your skin calm, hydrated, and resilient.
Usage & Routine
How should I use these products in my routine?
After cleansing and toning, apply a generous amount of the Egg Stem Cell BP Ampoule, layer with the Lenclos EF Elasticity Ampoule or the Snow Gold Ampoule as a booster option, then follow with the Egg Stem Cell BP Serum, and lastly, the Egg Stem Cell BP Cream for best results. Always apply sunscreen in the morning.
Consistency is key—daily use allows the active ingredients to build up and deliver visible improvements.
This is where many people see the biggest difference: using the right products consistently, not occasionally.
Can I use multiple ampoules together?
Yes. Many customers combine the Egg Stem Cell Ampoule and Lenclos EF Elasticity Ampoule or Snow Gold Ampoule to target multiple concerns such as wrinkles, elasticity, and radiance.
Another option is to alternate ampoules, such as using the Egg Stem Cell Ampoule and Lenclos EF Elasticity Ampoule in the morning and Egg Stem Cell Ampoule and Snow Gold Ampoule in the evening.
Using a dark spot ampoule in your evening routine is more effective because your skin naturally enters a repair and regeneration phase overnight, allowing active ingredients to penetrate deeper and work without interference from sunlight or environmental stressors. This maximizes absorption and enhances the visible fading of dark spots while you sleep.
Layering ampoule can accelerate visible results.